They asked for examples of the most challenging customers and cases handled in previous jobs and what it took to resolve them.
Senior Technical Support Engineer Interview Questions
348 senior technical support engineer interview questions shared by candidates
Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.
Questions were mostly focused on my experience and what I would do under certain conditions.
Handover failures and RLF causes ? and debugging?
Interview consisted of various technical questions from DB to Security.
Networking windows dc dns dhcp
Since the job is to support their products on MVS (IBM Mainframe OS), the Sr. Support Eng asked few very technical (assembler) questions. Once I answered them, the trust was there... and rest of the meeting was very open/friendly.
Show us how your user was able to SSO into a Java application.
Do you like to solve challenging problems
What experience do you have in Linux.
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