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Senior Support Engineer Interview Questions

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822 senior support engineer interview questions shared by candidates

1. What is difference between Function and Procedure ? 2. How many ways you can create a file on Linux ? 3. What is Trigger ? 4. How can you identify whether an Application running along with its database on a system gets slow due to Application code or due to slow performance of Database? 5. What is Index ? 6. How you can list services in Linux (He actually meant processes) ? 7. If you stuck with some issue and customer is banging you and there is no support from the Development team, How you will respond to the customer and the issue ?
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Senior Engineer – Technical Support – India

Interviewed at Protegrity

3.4★
Aug 21, 2014

1. What is difference between Function and Procedure ? 2. How many ways you can create a file on Linux ? 3. What is Trigger ? 4. How can you identify whether an Application running along with its database on a system gets slow due to Application code or due to slow performance of Database? 5. What is Index ? 6. How you can list services in Linux (He actually meant processes) ? 7. If you stuck with some issue and customer is banging you and there is no support from the Development team, How you will respond to the customer and the issue ?

In 2nd Round First Part - Critical thinking questions(3) including 2 riddles like 'A ping pong ball tangled in a narrow pipe of half meter long embedded on a concreate. how to get the ball out when a paddle, some chewing gum and water provided' / 'A man and his son were in an car accident. The man died on the way to the hospital, but the boy was rushed into surgery. The surgeon said "I can't operate, that's my son!" How is this possible?' Second Part - Customer centric questions (2 or 3) like 'when a client reported an incident with urgent and you couldn't still look in to it and the client tag you and asking for a update how would you respond ' Third Part - questions from C# code (if condition for an array with a return value function) like what would be the output for a given input , Would this code run if not how could you implement it to make it runnable (have to re-write the code) Fourth Part - SQL/ schema given , query (with a join clause) out put , construct a query joining three tables for a given criteria - use with group by and having clause, optional query to build for a advance scenario.
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Senior Software Application Support Engineer

Interviewed at Pearson

3.5★
Sep 17, 2024

In 2nd Round First Part - Critical thinking questions(3) including 2 riddles like 'A ping pong ball tangled in a narrow pipe of half meter long embedded on a concreate. how to get the ball out when a paddle, some chewing gum and water provided' / 'A man and his son were in an car accident. The man died on the way to the hospital, but the boy was rushed into surgery. The surgeon said "I can't operate, that's my son!" How is this possible?' Second Part - Customer centric questions (2 or 3) like 'when a client reported an incident with urgent and you couldn't still look in to it and the client tag you and asking for a update how would you respond ' Third Part - questions from C# code (if condition for an array with a return value function) like what would be the output for a given input , Would this code run if not how could you implement it to make it runnable (have to re-write the code) Fourth Part - SQL/ schema given , query (with a join clause) out put , construct a query joining three tables for a given criteria - use with group by and having clause, optional query to build for a advance scenario.

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