It's based on the client project. For me questions are related to Avaya.
Senior Support Engineer Interview Questions
822 senior support engineer interview questions shared by candidates
Current Salary and notice period, etc.
Technical interview was basically on the previous role and the troubleshooting of IT devices.
Nothing such. If you are strong enough about your skills, nothing will be difficult.
Linux,RDBMS,SQL and basic os concepts
What are the steps that should be taken from the start of taking a case until the end of the case in details ?
They asked me if I ever trained people on IT systems.
First round was networking questions and database questions asked in the interview. Second round was troubleshooting skills. Third round was techno functional round with the support manager
Home Assignment (Written, Timed) 1. Ride-Hailing Flow - Describe what happens in matching to vehicle and assignment to vehicle phases. 2. Troubleshooting UI Issue - Button (“Add new user”) doesn’t work when clicked — what steps would you take? 3. Google Support Scenarios - Find video of Michael Jordan slam dunk contest, convert to GIF. - Customer says “Google doesn’t work” (search results make no sense). - How to reset a Google account password. - Angry customer email — write a reply.
Technical Questions vary from having to describe how to execute some basic OS level commands, your debugging and test case skills, past technical experience or relevant knowledge to share (ie. Cloud Providers), and any existing knowledge you may have of the product you're applying for at Hashicorp. Non-technical questions start with "Tell me about a time when..." in relation to Support specific and Team specific experiences in as much detail as possible.
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