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Reservations Agent Interview Questions
1,280 reservations agent interview questions shared by candidates
When can you start? Can you work nights and weekends Helpful if you have cruise experience
Nothing really difficult or unexpected. No traps or tricky bits. Just felt like meeting someone and talking about a job opportunity.
Name a time you gave excellent customer service? How would you deal with an irate passenger?
Describe a time you have used upselling in your previous jobs to add value.
How would you handle a customer being charged for a booking that they cancelled when it doesn't show in the system.
Why are you interested in working at Hawks Cay Resort?
Name a time when you wished you had dealt with a situation differently
What would you say to a customer that was upset?
How would you handle a difficult customer and disgruntled one ?
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