Describe how you handled a difficult customer? Describe a mistake you made at work and how you corrected it? Why do you want to work for Utility Warehouse and why that position?
Remote Interview Questions
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Why did you choose HCL ?
They asked about the projects on which I have worked and what difficulties I faced.
Do you now, or have you ever had a disability?
Tell me about a time you went above and beyond to solve an issue at work
I was asked how I would handle a problem with a clients account.
What would you do in a situation where a customer wanted to cancel their subscription plan? A) Offer a discount B) Talk negatively about competitors C) Cancel their subscription
Do you consent to being monitored via web cam
Two role play scenarios. Each involved different situations where a customer was upset about a billing issue.
2 Mock Customer Service scenarios occurred. I played the agent and the interviewer played the customer.
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