I haven't had my interview with the Senior Relationship Manager yet. However, the following are questions from the third phase (interview with first hiring manager). - Why are you interested in this role/Shopee? - What do you think the role entails? - How do you align with the role? - What do you think is Shopee's future? Then, the hiring manager would ask follow-up questions based on your answers. It lasts only for 30 minutes.
For this role they specifically ask about your experience with helping customers as it relates to the the Customer Relationship Advocate role.
Anything in background check we should know about?
When was a time that you had an unhappy customer and how did you handle the situation? Be specific.
What are you hoping this position will do for you?
What does customer service means to you
Which category do you think you will fit into best?
Tell me something that isn't on your resume.
All behavioral questions. They want multiple examples for each ie: tell me about teamwork
How were you able to solve a difficult issue with a customer?
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