Give me a time where you went out of your way to help a customer
Pos Interview Questions
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What is good customer service?
None of the questions were difficult or unexpected. It was a relaxed interview process with a personable employee who asked questions pertaining to my ability to interact with others, my previous experiences and how it related to the position etc.. All questions seemed reasonable, relevant, and fairly basic considering the job title I was interviewing for. The only aspect that was unexpected was the necessary secondary interviewer was not in the office.
Mainly questions about have you handled conflict before and have you gotten an award at work before. The last question everyone had to answer and it was if you're an introvert or extrovert. With that one just be honest, and don't lie and say you're an extrovert if you're not. I told them I was an introvert and then proceeded to explain that even though I'm naturally quiet I am able to ask people questions and greet them, etc. Better to tell the truth and give reasons than jump on the bandwagon and say I like to talk all the time.
How often do you call out of work?
What was something bad that you noticed another coworker do during their shift?
Tell me about yourself.
tell me about yourself, where you see yourself in 5 years. Tell me about a time when you faced...
What other jobs did you have before this?
Would you be comfortable asking customers if they would like to open a kohl's charge?
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