How would you handle a senior employee not following SOP while working together on a flight?
Operations Agent Interview Questions
9,440 operations agent interview questions shared by candidates
What incident do you recall in a previous position where you went beyond the call to assist a passenger?
Why would you want to join our team
Quelle qualité doit avoir un bon agent au service à la clientèle
Tell me a little about yourself
The interview was more of a converstation rather than an actual interview. I believe they do it so people will open up to their true personal feelings rather than scripted answers.
Give a time that you had to figure out what the objective was without a supervisor telling you what to do
Questions came in the form of a behavioral evaluation test given by computer.
How you would recommend helping said person in their situation, if they constantly wanted a cheaper rate but they were at fault, group collaboration during the interview to find a solution
What do you do if someone won’t commit to a sale on the call and wants to think about it?
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