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Manager Customer Support Interview Questions
599 manager customer support interview questions shared by candidates
De maneira geral procuraram identificar minhas habilidades e potencialidades, bem como os pontos a serem melhorados.
Typical interview questions with past experiences in different circumstances.
The aptitude exam is a bit tougher than at first look, you should practice before the real test, especially if you haven't done much mental arithmetics in the last few years
What is your idea of management? At what point do you take on discipline (progressive coaching) vs coaching? What metrics are important to you?
How would you handle a situation where you had an underperforming team member?
What are the KPIs you use to judge performance?
For many of our products that are older or don’t have technical differentiation, the ONLY reason that a customer will renew is because of support. In fact, when our customers meet our support people in person, they often give them hugs. Explain how you have created such enthusiasm in a prior job and any improvements (virtual hugs?) that you think you can bring to this job.
Standard interview questions (Interviewer literally read the questions and wasn't really interested in knowing the answers as the call was recorded too)
Questions related to daily Operational volumes - tickets created, closed, etc. Scenario based, employee coaching & aligning Atlassian culture with Indian culture.
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