Tell me about yourself. What is your proudest achievement? How would you describe yourself as a person?
Manager Customer Support Interview Questions
599 manager customer support interview questions shared by candidates
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They asked me what my long term aspirations were.
What are you proud of from your last performance review?
Didn't actually get asked any questions
How would you manage a poor performing customer support agant?
Walk me through your resume
Some general discussion about my previous experience in the field, honest talk about what I expect from an employer, what is my vision of the project if I land the position. The test task included questions about -Answering customer reviews in Google Play Store -Answering support tickets -Maintaining company presence on Google my Business -Communication strategies -Work-flows -Prioritization strategies -Support tools and processes
Case Study included a high volume client escalation and questions on team morale.
How do you build and maintain strong customer relationships while also driving results?
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