• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time). • Resolved ticket inconsistencies for an accurate accounting of network outages and a correct?determination of SLA accountability, avoiding millions in potential penalties?
techy and personality style and pay budget
Personal goals in 10 years Reason to apply for the position What to know about the company
When are you available to start
What do you think of the labour union
How long have I been working in the IT industry?
Explain the Software Development Life Cycle.
They asked if I would be willing to sign GDPR rights on my contact details
Why do you want to work at Cooley?
How much experience do you have working with servers and virtualization?
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