2. Please explain the steps involved in an SSL handshake when a client connects to a secure server. 3. Please differentiate between stateful and stateless firewalls. 4. How do Access Control Lists (ACLs) work? 5. In a general sense, how would you lock down a firewall to allow specific tools to communicate? 6. After a security incident, why does a Kerberos account need to be reset? Describe the steps. What is the account called?
In the interview, they inquired about the candidate's experience and background in roles with similar responsibilities. The focus was on understanding how their previous work aligns with the skills and qualifications needed for this position.
They asked many questions about how I would proceed when presented with basic IT support problems or customer service issues. They did not elaborate on whether my answers were sufficient or not.
Why do you want to work for us?
What is your experience in your field
How would you troubleshoot a user whose PC doesn’t turn on? (this was the only technical question.
How would your previous colleague would describe you?
Tell Us about your Self?
Tell us about time where you had to overcome a struggle.
Multiple service desk role related questions.
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