Because it was the intial interview, the question were all quite easy. The most unexpected question was "What is a CPU?". I found it to be unexpected because I couldn't imagine anyone applying for a technical support position who didn't already know what a CPU was.
What kind of email would you recommend to someone who wants to sync their account across devices?
Finished off the interview with a role-play and that was difficult to me. I was only expecting straight question and answers so acting like the role of an at-home advisor really caught me off guard.
Most questions were just to gauge my personality, asked about school, how I maintain my schedule, if I would be able to balance work schedule. There were one or two technical questions but I either admitted I didn't know or explained what I though was correct.
To put this would give away apple information
Basic tech and customer service questions. Nothing too hard.
Describe a time that highlights your customer service experience.
What does empathy mean to you?
What is a time you had an upset customer? How did you handle it?
Are you comfortable with multi tasking? Tell me about a time you had to do multiple things at once.
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