I was asked to list 5 items to resolve printer issues and 5 items to resolve email issues. Then there was an actual role play. I read that someone said they do not want correct answers in the role play that is not true, they do. Also looking for empathy and connection with customers. Tell me a time you went above and beyond for a customer.
How would describe wifi to an 8 year old?
Why do you want to work for Apple? How would you handle an irate customer? How do you handle calls from people with different backgrounds.
Who's the CEO at Apple?
What would you do if you started your work day and your computer wouldn't turn on
What is RAM?
How much on phone customer support experience you have.
Can you speak english
What would you miss most if you wasn't successful
They wanted to copy my social security card and drivers license before the interview.
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