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Home Agent Interview Questions
323 home agent interview questions shared by candidates
Do you live in Michigan?
What experience did I have in handling angry customers? Was I able to multitask and handle 3 or more computer programs at once? I was asked to explain a time when I had an upset customer and what I did to calm them down? Did I have a problem working evenings, weekends, or possible holidays? How much call center experience did I have? Had I ever worked from home? If so, how long? Did I have a quiet place free from distractions where I would be able to work? Attendance is a very big deal breaker for them.
declined phone interview
What are your strengths and weaknesses?
Following the instructions in the email for qualifying your computer to do the job.
Are you comfortable multi-tasking? Can you show empathy for customers? How do you want the customer to feel after their interaction with you?
Why do you want to work with NCL?
Do you have a quiet place where you can perform your job duties and meet all requirements such as home phone, internet speed, headset etc.
How are you with computers?
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