Q: Name the port numbers for these common services: SMTP, LDAP, IMAP
Helpdesk Technician Interview Questions
491 helpdesk technician interview questions shared by candidates
What is DNS and what is it used for
How would you deal with an upset customer?
Experience supporting users about their software and hardware issues
Do you have experience working with Ticket Queues?
what is DNS
A user reports that their computer is running very slowly. What are some troubleshooting steps you would take to diagnose and resolve the issue?
General technical, explaining previous roles, and general get to know you type questions.
How do you troubleshoot a computer when it's turning on?
What are the biggest challenges for this role? What skills is the team missing? What would a typical day look like?
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