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Help Desk Interview Questions
3,951 help desk interview questions shared by candidates
Where your hour flexable enough for you?
Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.
Describe a hard decision you had to make at your previous job.
Why do you want to work here.
How would you handle an escalated IT situation
They asked me technical questions in regards to how I would troubleshoot connection issues. We discussed my past work history and systems used. I am thankful the manager clarified the contract terms - I think it would have been worth the wait, however the lower inital rate ($14/hr) was not sustainable to me.
day to day activity and related questions.
Tell me about yourself please
Tell me a time when you worked in pressure environment and how you cope with it?
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