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You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?
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Tier II Help Desk

Interviewed at Lendlease

3.9
Jun 19, 2014

You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?

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