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Help Desk Engineer Interview Questions

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3,951 help desk engineer interview questions shared by candidates

Tell me about yourself. ... Why should we hire you? ... What is your greatest strength? ... What is your greatest weakness? ... Why do you want to leave (or have left) your current job? ... What are your salary expectations? ... Why do you want this job? ... How do you handle stress and pressure?
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IT Help Desk Technician

Interviewed at Kaiser Permanente

3.8★
Jun 14, 2019

Tell me about yourself. ... Why should we hire you? ... What is your greatest strength? ... What is your greatest weakness? ... Why do you want to leave (or have left) your current job? ... What are your salary expectations? ... Why do you want this job? ... How do you handle stress and pressure?

Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.
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Help Desk Associate

Interviewed at Glassdoor

5★
Mar 13, 2014

Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.

No difficult or unexpected questions asked. They seem to want alot of questions from you and seems you sould maybe re-asks the same questions for each interview as my answers from the interview before did not get moved up the ladder.
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IT Help Desk

Interviewed at Docusign

3.6★
Aug 6, 2012

No difficult or unexpected questions asked. They seem to want alot of questions from you and seems you sould maybe re-asks the same questions for each interview as my answers from the interview before did not get moved up the ladder.

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