All basic standard questions. Tell me a time you had to deal with a difficult customer and how did you resolve the issue? Tell me about a time you had to go above and beyond for a customer... etc....
Enrolment Representative Interview Questions
1,814 enrolment representative interview questions shared by candidates
my experience
What do you do after a bad call?
How do you solve problem?
Provide 3 words that represent customer service
How often you give your performance in present company
What do u know about uhg or optum
Whats does success mean to you? (DUO has a webpage with general questions, which was asked by the assistant director.)
Goals, strengths and weakness. She asked about previous positions. Situations in which you had to deal with a difficult customer and how you handled it. Why you would want to work for the company.
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