Why you are interested in this particular role? Your interest in Octopus Energy. Your Unique Selling Points - what makes you a good candidate for this role? Your previous experience within customer service, including times you've dealt with challenging customers or where you've gone above and beyond for customers. Have you ever had to deal with a challenging colleague?
They ask all the standard questions but also you have chance to briefly tell your story. You get to show the real you
Why do you want to work in customer service
Why are you a good fit for this role?
Q: Why do you like working in customer service?
Q: Describe a time when you have worked under pressure in a fast-paced/stressful environment?
Tell us about yourself/why do you want to work here?
Potential companies Octopus might want to have a partnership with
How would you deal with a customer that is really struggling to understand their bills due to learning difficulties?
Give us an example of when you’ve had to deal with a difficult customer and how did it make you feel?
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