Have you ever bought anything from thredUP or do you like thrift shopping in general?
Customer Support Representative Interview Questions
2,440 customer support representative interview questions shared by candidates
What are you doing currently and why are you interested in thredUP? (I was asked "why thredUP" in many different ways from each person I talked to)
How do you handle an unhappy customer?
Rodelyn asked me my past experiences, how I handled my previous customer experience.
A time I had to resolve an issue with a customer, how I handled it and how I knew the customer was satisfied after my intervention
Do you have any previous experience working in a call center?
What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
How would you feel if you were asked to do something that was against your ethics
How would you handle a customer who is not satisfied with service?
I was handed a whiteboard marker and was asked to name 10 other things I could do with it other than write with it in under 15 seconds.
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