What do you know about the role of customer support specialist? Have you used their service before/ contact them? What do you know about call center KPIs? Why sudden change of career? When was the most difficult situation you're handling with customer? Why Agoda? and things like what do you know about Agoda.
Explain a time where you had to walk a customer through a technical process.
Can you type,
Can you tell me about a time you faced a challenge at work and how you handled it?
Simple about yourself etc
Qu'attendez-vous des relations avec SII?
Most of the interviews were conversations around my experience and approach. The toughest interview was the 30 min panel presentation.
Personality questions with accent check
know how to fix a printer
How to solve the problems of the customer over call?
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