Flexibility - travelling and relocation
Customer Services Manager Interview Questions
2,606 customer services manager interview questions shared by candidates
If I was willing to travel on a weekly basis ( not mentioned on JD) ,
Are you a words or numbers person?
Tell me about a time that you have been given feedback.
What did i know about company, why i applied, what i was currently doing. Describe the team i worked with - size and work they did. Was also asked "what is your geeky obsession?". i thought this question was silly and not at all relevant, as what answer would be a good one? And given my years of experience, it didn't seem to fit. Also, the question seemed to suggest a very young staff with little in terms of diversity.
questions were situation based related to affordable segment
To introduce myself and how I will suit the organization and the Job role.
Used STAR method, so be prepared with full examples.
In your own opinion, what is customer service? How can you improve a dissatisfied customer’s experience? Have you ever faced this situation in your previous experience? Describe a time you collaborated with a peer to solve a problem? What would you do if you didn’t know how to help a customer? How would you handle an upset customer? What was it about this position led you to apply?
What is your working style?
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