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Customer Service Support Interview Questions
466 customer service support interview questions shared by candidates
have you ever dealt with an irate customer and how did you handle it?
Are you available all the time including nights/weekends/holidays?
A question regarding a project mentioned in my CV
Why do you want to leave your existing job?
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Hardest technical issue you solved. Metrics at prev call centers
What was your best work experience?
Tell me about yourself
Tell about a time you had an irate customer and how you resolved the situation
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