What is customer service?
Customer Assistant Interview Questions
10,300 customer assistant interview questions shared by candidates
Have you ever inspired someone and explain to me how you did it.
What sorts of things do you expect to be doing as part of your role?
ROLE PLAY: "Hi how can I help you?" "I am looking for the butternut squash" What I said: "It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like" - After she mentioned she is cooking vegetarian for herself and a person staying with her. WHAT I SHOULD HAVE SAID: "I'm sorry but unfortunately it is out of stock. We have alternatives like courgette (or give another in stock alternative on the list)" If she wasn't happy with that you could offer to call up a nearby store to check if they have it. providing she was not in a rush.
Why do you want to work for M&S? (/ Why do you like M&S?)
What do you think M&S expects from a customer assistant?
What would you do if a customer asks you for a branded specific item and its sold out?
4is and flexibility
Unexpected question: What can you offer a customer if they do not have fresh buttersquash in stock.? The customer wants to use it in a lasagne sauce.
What do you know about McDonalds
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