Why Microsoft How do you manage your accounts / tell me about account planning Tell me about a resistant customer How do you influence stakeholders (internally and externally) Experience working with your sales counter part Tell me about your CSM experience X situation presents itself, you now have an upset client, walk me through each step you'd take to resolve this. Walk me through a project you did start to finish that you are the most proud of STAR Format works great and helps paint picture / provides well thought out response.