How would you handle a customer on phone whose credit card has been deactivated (Role-playing required)?
Contact Centre Interview Questions
275 contact centre interview questions shared by candidates
What’s your favourite holiday destination and why?
What is your birth date? Are you willingly to relocate to the job location? What are your salary expectations?
2. What would you do if someone asked you to do something you knew was wrong?
General questions ,stimulation ,typing test,grammer
Describe a situation where you gave the extra mile at your current job
Why do you want to work for the coop?
How would you deal with a difficult customer
Name a time you dealt with a difficult customer and advise the process you took
They ask you questions regarding your CV what you did and why you left. -Try and aim it to show you have an interest in banking or a relevant sector.
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