name a time when you had to deescalate a customer, what was the situation, what were your actions and how did it end?
Collections Manager Interview Questions
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a time I have gone above and beyond to deliver excellent customer service.
To provide examples of outstanding customer service within my previous employment.
How do you manage an under performing third party agencies?
Why do you want to work for kensington
Do I feel comfortable with making cold calls or initial contacts and follow up with patients who have not paid their bill in full?
Having sufficient knowledge regarding GE was also questioned. E.g. what do you know about GE?
How is your bonus structure set up in your current postion?
Have you ever done collections? (despite having my resume right in front of them, showing I had never done collections, they asked this. To be fair, every collections job I interviewed for did this).
How do you handle irate calls?
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