What is my best and worst qualities?
Call Centre Operations Interview Questions
414 call centre operations interview questions shared by candidates
How would you deal with a difficult customer over the phone
They asked a lot about previous experience and future goals
all fairly straight forward. key question was 3 aspects of good customer service.
They only ask about your previous job experience, but that do not want to hear stuff like you plan to internal transfer to other departments even thou its a huge organisation.
What do you know about the company?
What was a time I dealt with a difficult client and what the the outcome?
Experience in a similar role
I can’t remember , it was basic information
Explain a time when you exceeded a customer's expectations?
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