Jan 26, 2021
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Call Centre Operations Interview Questions
414 call centre operations interview questions shared by candidates
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Mostly about the experience I had with the job.
How long can I commit until, holiday plans, etc
How I manage a difficult situation.
The interview i had was set up to be a flowing conversation, more than a set of questions, asking me about myself and how i came to be there. The interviews now can vary greatly so it is hard to give an example of a typical question.
Name a time you have had to deal with a difficult customer.
What is customer excellence and how ensures CBA vision?
What metrics did you measure when you were managing the customer Care Centre
Ana called and asked about CBA credit card offerings. What three questions you will ask her before giving information?
Describe a time when you have gone far and beyond your responsibilities
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