Most questions were describing stressful situations and how I handled them. Be ready to give examples. The unexpected question was: Explain a time you brought a group of people together & Explain a time you failed
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How do you handle a difficult customer
How I handle challenging customers
Tell me about USAA
How do you handle a difficult situation?
Tell me about yourself and why do you want to work for USAA?
Can you describe a time that you rallied a group of people together for a common cause. What was the outcome?
Can you describe a time that you had a conflict with another employee. What was the outcome?
Describe a time you dealt with a difficult customer
Tell me a time you encountered a change that you had to overcome
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