how do you handle irate customers, etc
Associate Customer Service Representative Interview Questions
77 associate customer service representative interview questions shared by candidates
What is your goal and where would you like to see yourself after a few years? Asked about my self and my previous experiences.
Where do you see yourself in the future?
Basic STAR interview over the phone; really simple
How would you handle a client who is having a negative experience?
What's one thing that's important to know as a sales associate?
You are working in lumber and a customer asks for your help. You help the customer but after 30 minutes he looks at his watch and says, we'll I guess it's time for me to go. What do you do?
Tell me about your experience with this kind of work.
Tell me about a time when you had to work with someone (such as a co-worker or manager) who had a personality that clashed with yours.
Tell me about a time you told a customer wrong information and how did you fix it?
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