Chris is going to holidays in two weeks time for three months and want a credit limit for $10,000. She is looking for low interest rate card and want to pay quickly when back which card you will offer her. Black Gold Card limit $10,000 Rate interest free for 3 months, after 3 months 11% interest rate, $2 overseas transaction charges and flexible contract term. Silver Gold Card limit $8,000 Rate 11%, No transaction charges, Term 2 years
What is a weakness of yours and how do you overcome it?
Name one time you turned an irate customer into a happy customer
why are you leaving your current job?
Why are you interested in this job
When have you given exceptional customer service?
No interview. It was an assessment you need to pass
What attracted you to the role of Call Centre Agent?
Why I would want to work for this company?
How would you deal with a difficult customer?
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