Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?
Applecare Interview Questions
352 applecare interview questions shared by candidates
Pretend I'm a grandmother who's trying to send photos to her grandchild with her new iPad. I will call you, you answer the phone in your best customer service voice and guide me through the process.
What’s the biggest priority when initially dealing with an upset customer.
Customer scenarios roleplay
Competency test, like "what is RAM" or "describe ethernet."
What is the most advanced troubleshooting you have ever had to do?
How to solve a link not playing a video for someone.
What email server would you recommend to a customer who wanted to sync their email accounts between their iPhone and their iPad?
Amazingly the question I found most difficult was "How do you install iTunes on a Mac".
few questions about product
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