General competency and scenario based questions
Account Support Interview Questions
340 account support interview questions shared by candidates
"Can you tell me about a challenging situation you faced at work and how you resolved it?"
What is your biggest failure in your career?
Tell me about a time you optimized processes from your previous work experience.
Give an example on how you demonstrated being proactive towards a customer.
explain a situation where there was high escalation and how did you handle it?
- Tell me about a time when you’ve been unsatisfied with the status quo. What did you do to change it? Were you successful? - Tell me about a time you handled a difficult customer - Tell me about a time you went above and beyond - Tell me about a problem you had to solve that required in-depth thought and analysis. - What measures have you personally put in place to ensure performance improvement targets and standards are achieved? - Tell me about a time you received a feedback from a customer, was it good or bad and what did you learn from it?
I can't recall as I did this interview a few years ago but there was alot about linking your experiences to the company's core values.
First question : Why Amazon?
Tell me about a time when you had to make a quick decision that was going to have a significant impact on the organization?
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