UPS TSG - IT Support interview questions

The interview involved four interviewers: two in person, one on webcam, and one on speaker phone. This was conducted in the conference room at a UPS pickup/drop-off location. Questions: - List and describe applicable work experience and certifications. - How do you troubleshoot a network connection problem? - Tell us about a time you went above and beyond for a customer. - Tell us about a time you had to meet a desired outcome without the help of people who report to you. - Tell us about a time you had to handle a difficult customer. The interview was cut short. There may have been more questions. I had to bow out. I remember the job posting asking that the applicant have a good driving record and that there would be some travel involved. What I did not remember reading, and what the interviewer explained to me, was that it was pretty much 100% travel. I thought the position was in Seattle. It was really everywhere in WA and then some. I may have to be asked to drive out of state for projects.