TP Customer Service Representative CSR interview questions
based on 2.4K ratings - Updated Jun 4, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
47%
Applied online
Applied online
21%
In Person
In Person
17%
Employee Referral
Employee Referral
7%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
0%
Campus Recruiting
Campus Recruiting
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Customer Service Representative CSR applicants have rated the interview process at TP with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 63.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 14 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 20 days.
Common stages of the interview process at TP as a Customer Service Representative CSR according to 13 Glassdoor interviews include:
Phone interview: 42%
Background check: 17%
Presentation: 17%
Skills test: 17%
Drug test: 8%
Here are the most commonly searched roles for interview reports -
It was very hard for me. It was my first time and of course, I came prepared. So I passed! The interviewer was very kind and professional. There’s a lot of questions to be answered but some of it were basic questions.
I applied through an employee referral. The process took 4 weeks. I interviewed at TP (Cebu City) in Dec 2024
Interview
It was in sequence, like from entering the building until the assessment ended. The flow was coordinated with the first applicant until to me, the people here was nice and approachable they assisted me until the end of my presence in the building.
Only one interview with manager, to assess level of French and readiness to handle difficult situations. Asked scenario questions. Overall very easy , no indepth questions. Switching from English to French very fast.