Customer Success Manager applicants have rated the interview process at Salesforce with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 85.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 105 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Salesforce overall takes an average of 62 days.
Common stages of the interview process at Salesforce as a Customer Success Manager according to 5 Glassdoor interviews include:
Phone interview: 23%
Group panel interview: 23%
One on one interview: 23%
Presentation: 14%
Background check: 9%
IQ intelligence test: 5%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at Salesforce (New York, NY) in Apr 2016
Interview
I was referred by an executive at the Salesforce Foundation. The recruiter called me and told me about the position and set me up with a phone interview with the hiring manager. The hiring manager had me speak with a potential peer and her manager prior to my panel interview. I completed a panel interview in New York and was offered a position the following day.
I applied through a recruiter. I interviewed at Salesforce
Interview
After speaking with HR, there is a two-round interview process. The first interview is behavioral and conversational. The second is a panel interview -- the candidate prepares a presentation and walks through it with the interviewers. Its not a "role play" presentation -- you need to summarize a project you've worked on and exemplify your executive presence.
I applied online. The process took 2 months. I interviewed at Salesforce (Chile) in Nov 2025
Interview
The process was smooth. The HR team kept me informed of everything that was happening and the next steps. The interviewers were knowledgeable about the topics, and the conversations were productive.
Interview questions [1]
Question 1
How do I deal with difficult situations with clients?
Excelente, todo el tiempo con la comunicación adecuada por parte del área de HR comunicándose conmigo al finalizar cada entrevista. Quedé entre las 2 últimas finalistas, desafortunadamente no fui elegida
Interview questions [1]
Question 1
Experiencia Laboral, y cuáles fueron los momentos más complicados con un cliente y cómo lo resolví, así como mi mayor logro.