I applied online. I interviewed at HSBC (Hyderâbâd) in Jan 2013
Interview
Customer Service first of all is knowing that the ‘customer is king’, the ‘customer is always right’. Keeping the customer happy is the main role of a customer service agent. As you are usually the first point of contact, how you present yourself and your overall attitude is always remembered.
Interview questions [1]
Question 1
What would you do if you where given 10 tasks but only have time for 8?
Tell me what you know about a ticketing system.
What do you know about a ticketing system?
How well do you work under pressure?
Do you work well within a team?
What would you do if you had to deal with a problem last minute?
How would you deal with an angry client/customer?
Give me an example of when you went the extra mile for a customer?
I applied online. I interviewed at HSBC (Leeds, England) in Aug 2017
Interview
Applied online, completed online situational judgement assessment the next day. Then contacted by a member of the recruitment team to schedule a telephone interview. I chose the and day. This was a very simple interview. Why HSBC, how does this role fit in with your career path, etc. and 3 competency based questions. Got a call the next day to arrange a face to face interview. I was interviewed by one manager who was very pleasant. This interview was almost entirely competency based; 6 competency based questions and a couple of general pereonality questions at the end.
Interview questions [1]
Question 1
Why HSBC, why this role, how does this role fit in with your plans for the future?
Tell me about a time you faced a challenge and how did you overcome it? Etc.
I applied online. I interviewed at HSBC (Perth, Australie-Occidentale)
Interview
Applied online. was told the position was cancelled at first and few weeks later got a phone call from HR asking if still interested. interview held at branch. very good experience, they make it very relaxing and easy.
Interview questions [1]
Question 1
tell me once you were facing a difficult customer and how did you solve it