HSBC Account Manager interview questions

5 stages application online test phone interview face to face background and credit checks the phone interview lasted 20 minutes and comprised of situational questions relating to their 3 values openness, connected and dependable i was asked 2 questions on of a time i could remember dealing with an unhappy customer and another asking me to recall a time i struggled to reach a target but i overcame and succeeded excellently.

Received a phone call and confirm the interview time. Face to face interview. One people asking question, and recording on her laptop. One people who is the branch manager and he just do listening. Around 20-30 mins interview.