I applied online. The process took 1+ week. I interviewed at Capital One (Richmond, VA) in Jan 2010
Interview
I applied through a job posting board and within a couple of days was sent some evaluations to take. Two days after that, I was contacted by a recruiter for a short phone interview and after that we set up a face-to-face interview. The on-site interview was scheduled for five days after the phone call. The day after the interview another recruiter called with the offer. I had recently been rejected for a similar position at another company so I was not feeling hopeful about this one, so I was very surprised and pleased when I was offered the position within 24 hours.
The interview went well; I arrived about a half hour early and they were able to take me right away since the girl before me did not show up. However, the interview took about 55 minutes, rather than the 30 minutes the original recruiter said it would, so I ended up getting out at about the same time. My interviewer was really nice! I sort of blanked at first on the role play (because I should have asked some more questions about what type of situation we would be acting out) but she was good about it and I recovered well.
The buildings in Richmond are very nice, they are attractive and are situated on a large, wooded lot so it has more of an academic rather than corporate feel. Inside it almost looked like a high school, complete with mascot! From what I saw of the floor where I'll be working (which is where the interview took place), the cubicles are large and spacious with 2-3 agents per cube. But they are short cubes so you can see over them when you are standing which prevents it from feeling stuffy.
All in all I'm very excited about starting my new career with this company!
Interview questions [2]
Question 1
Tell me about a time when you had a demanding customer. How did you handle it and what was the result?
I applied through college or university. The process took 1 day. I interviewed at Capital One (Christiansted, VI) in Oct 2009
Interview
The interview was a case interview. Basically you had to figure out a math problem and explain to the interviewer the implications of what you found. It lasted about 45 minutes. Before you get to the interview you must take an online test with analytical skills. The problems would not be so tough with unlimited time but you must go quickly through the test to answer all of the questions.
I applied through college or university. The process took 1 day. I interviewed at Capital One (Richmond, VA) in Nov 2008
Interview
The interview process is very efficient. I applied through career services at my university and was asked to complete a skills test. The test was taken on campus, but I do believe Capital One does this online now. After passing the test. I was invited to an interview on the university campus. The cases are not hard, but not easy either. Make sure you look at the practice case on Capital One's website before going to the interview. After about three days, Capital One sent the email inviting me to final rounds at their corporate campus in Richmond deemed a powerday. The powerday consisted of 2 case interviews similar to the case taken at school and a behavioral interview. After lunch, they may or may not take you in for another case. It depends on how well you did on the first two cases.
Interview questions [1]
Question 1
You have the choice between using first class or third class mail for a letter you are sending out to potential customers. First class costs $0.50 per piece and reach 100% of potential customers. Third class costs $0.40 per piece and reaches 80% of potential customers. Which do you use?