asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Application
I applied online. The process took 2 days. I interviewed at Apple in Sep 2012
Interview
An Apple recruiter conducted a Skype interview with me, which was followed up by another Skype interview with a manager of other At-home advisors. Both interviewers pivoted the focus of their interviews on the concept of empathy, rather than actual technical knowledge of Apple products--they actually provide all the training you need for this aspect of the job.
Interview questions [1]
Question 1
A customer calls in reporting that they damaged they dropped their iPad after having fallen down the stairs. What's the first thing you should ask them?
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position