I applied online. The process took 2 weeks. I interviewed at Amazon (Cape Town) in Nov 2019
Interview
Assessment needed to be completed, 2 tests based on customer service experience and psychometric and then final interview with manager where you discuss your previous experience, job expectation is given and some scenario based questions is asked.
Interview questions [1]
Question 1
What is your experience with dealing with customers from North America?
Versant was the first round, from what I remember. Then it was a face to face round of interview with a senior manager. He asked about previous retail experiences, questions about how to keep a customer happy and retian the customer.
Interview questions [1]
Question 1
They asked about my worst retail shopping experience and how it could have been better
Great management, it was a walk in drive and the HR team was able to manage everything well. Enjoyed the process.
All the best to everyone going for the interview.
fairly easy. phone then hiring manager. took a few weeks to hear back and didn’t get the job unfortunately. i will keep trying! amazon is a great company and i think i just need a bit more experience.