Amazon Cloud Support Engineer I interview questions
based on 322 ratings - Updated Jun 20, 2026
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Cloud Support Engineer I applicants have rated the interview process at Amazon with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Cloud Support Engineer I roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 31 days.
Common stages of the interview process at Amazon as a Cloud Support Engineer I according to 1 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
The process took 4 weeks. I interviewed at Amazon in Jan 2017
Interview
I had 2 phone rounds, one hr and one technical followed by an onsite Interview.
The onsite Interview was definitely a joke. I got Interviewed by 3 different people and none of them related to my field or the position I applied for. They were all professionals and probably experts in their fields but even after calling out that they're focusing on wrong domain they were expecting me to answer their questions related to their domain
Its definitely waste of time for customer support position. Yes you read it right, they're selling helpdesk positions with hopes that you can have personal growth and learn but if you pay careful attention you can realize there itself that you'll be chatting with customers and answering their phone calls and getting trained on how to attend those calls and chats.
Interview questions [1]
Question 1
Signed NDA so can't explain but behavioral questions were repetitive
I applied online. The process took 4 months. I interviewed at Amazon (Herndon, VA) in Feb 2017
Interview
tl;dr - Unprofessionalism. A company who's mantra is "Frugality" and their hiring process is beyond broken
I started the process in October following an Online Test. The Online Test was easy so I attempted 3 out 5 of the sections (leaving aside Database and Big Data). 4 days later I am told that I have made it to the Phone Interview round. This is where the unprofessionalism began! The person supposed to call me was late and he did not even book a meeting room for our call. Yes - he did not book a meeting room where we could chat uninterrupted for that 1-hour long phone call. Someone walked in while I was answering his question and he had to just drop the call right there. Wow! That was a first for me. 5 minutes later the interviewer calls me from his cell phone! Apologizes for what happened and then resume the discussion a bit more and then we're done.
A week later I come to know that I've been selected for an onsite interview and that I would be approached by another recruiter for scheduling the onsite program. Then immediately two days later the recruiter calls me up and informs me that the position that I have been interviewing for, has closed. Probably because they found someone or they stopped hiring. The funniest part is: The hiring was stopped in Office B whereas my first preference was Office A!! Now this was interesting - the recruiter goes back to the emails and finds that there has been a misunderstanding and that I actually applied for Office A, not Office B. Hiring has been stopped in all offices and I wait the whole Nov and Dec.
I was approached once again in Jan for 2 different positions (including the one I interviewed for earlier). I was sent an online coding challenge which I cleared. Now comes the onsite interview. I am once again given Office B when I have clearly mentioned earlier my choice as Office A. I couldn't for the life of me understand what's going on. I comply to their requests and give the onsite interview at Office B in Feb. 2-3 days later I am approached by the HR that they want to extend an offer. I was more than excited but it was short lived because they messed up the salary this time. They couldn't even match the current salary I had but they wanted me to join. I mentioned about my counter offer from another company which was more than my current. No success. They came back with the same offer. During the whole process I was also reached by another team from Amazon for Systems Development Engineer. They told me that I could fit into the other team as well - I agreed. Accordingly a quick phone interview was scheduled and I never ever heard from the HR...even after repeated emails.
I had no other option but decline their offer. Its a shame on how they reached out for interviews and wasted my valuable time. The stories you read on Glassdoor about bad interviews are indeed true - I experienced them first hand! I wish I never interviewed for Amazon.
Interview questions [1]
Question 1
I signed an NDA so I cannot disclose any interview questions
I applied online. The process took 3 weeks. I interviewed at Amazon (Houston, TX) in May 2016
Interview
Interview consisted 3 rounds telephonic and onsite interview. They had question on ELB , AS. TCP/IP , UDP. What happens when google.com is typed in the URL. Overall the Interview was on a moderate level . Just make sure you go through your basics well and be prepared on AWS related Question since the job role has so much to deal with AWS related Questions.
Interview questions [1]
Question 1
Mainly questions targeted AWS and Network related.