Accenture Customer Service Representative (CSR) interview questions
based on 168 ratings - Updated Jul 1, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Employee Referral
Employee Referral
12%
Recruiter
Recruiter
7%
Staffing Agency
Staffing Agency
6%
In Person
In Person
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
Interview search
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Accenture interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Accenture with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Accenture overall takes an average of 34 days.
Common stages of the interview process at Accenture as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Skills test: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
Great interview process. It didn't take long and the interviewers were nice and polite. It was done online and within a week. Offer came the following week through email and the whole process was easy, fast and very organised.
Interview questions [1]
Question 1
Talk about your last position?
What made you choose Accenture?
Why Customer Service?
Describe a situation that you've faced in your last job in which you had to help someone do something. What was it? What did you do?
I applied online. The process took 4 weeks. I interviewed at Accenture
Interview
The interview was not pleasant and there was no feedback. I think the response time was too long. No piercing or tattoos visible allowed which was very weird as it is 2024.
I applied through an employee referral. The process took 8 months. I interviewed at Accenture (Bruxelles)
Interview
8 months long interview process culminating in a very disappointing offer that was nothing like what they had repeatedly promised. Tons of technical problems with their platform, some changes to the role I was applying for during the application process. We had discuss my salary expectations extensively and several times and they then came up with something that was much much lower than the current salary I had and offered a more junior role than the one I was applying for and much more junior than the one I already had. An utter and complete waste of time.
Interview questions [1]
Question 1
Please describe your experience and the reason why you think it would be relevant to this position.