Basic call centre questions, nothing company specific
1st Line Support Interview Questions
90 1st line support interview questions shared by candidates
Can you give us an example of where you've dealt with a conflict?
Tell us about yourself and your team work capabilities
Where do you see yourself in 5 years
Walk me through your CV and Scenario based questions
Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions
What attracted you to the role?
Based on what is in cv and experience
What does USB stand for?
Scenario-based questions such as how I would deliver technical answers / explanations to a non-technical person.
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