ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
May 29, 2026

Great people, but toxic environment and unrealistic expectations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only good thing is the IC level people you get to work with and some engineering managers.

Cons

Awful place to work, unrealistic expectations for such huge workload, the finger is always pointed at you and blame when things go wrong lands on you. Plus ServiceNow shows really flashy forward-looking demos to customers when even they inside their internal environments have a big mess that would make it really difficult to get to that state, to me that was really misleading and very disappointing because it hides away all the cost it takes to move away from heavy customizations to OOB.

Viewing 7 - 9 of 5,669 Reviews

Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.