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Panda Express reviews

3.6

60% would recommend to a friend

(5,255 total reviews)
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Andrew and Peggy Cherng

81% approve of CEO

54% positive business outlook

Panda Express has an employee rating of 3.6 out of 5 stars, based on 5,255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Panda Express employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

5K reviews
1.0
May 7, 2021
Recommend
CEO approval
Business Outlook

Pros

I had a great team and the food was delicious.

Cons

They mislead you into thinking the job pays well when in reality the base pay or "salary" are based on long hours worked. They advertise a 60k salary but most managers work 60-80 hours a week. When you factor that in you are making the same rate as the cooks per hour. Upper management is very judgemental and will lie to you. If you are not of a similar ethnic background your chances of being promoted are very slim. They say you will "graduate" in 4-6 weeks to an actual general manager and keep you as a trainee for much longer. I did my job very well and received many compliments from customers, but a certain "ethnic community" has very strong ties and they make up lies if they don't see you as one of them. Upper management is miserable and they are arrogant. When the owner comes for a visit they put on a great show and only allow fake people to be present to appear "friendly". I would here upper management say "you are American, why do you want to work here you have plenty of opportunities elsewhere". This was amongst other things that were said to me.

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Panda Express Response
4y
We value your feedback and want to listen, learn, and improve. We are deeply rooted in our people and strive to provide them with the tools to grow personally and professionally. We apologize on behalf of your experience. We do not condone any form of discrimination and take your concerns seriously. We welcome you to share your experience in further detail via our “My Voice Matters” confidential hotline: 626-799-9898 x6053.
1.0
Mar 30, 2019

Your Voice Doesn't Matter

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Higher wage nothing else applicable

Cons

your Voice Doesn't matter, treated like a dog, you will be asked to do unsafe and unethical work as well as be worked to the Bone and receive no thank you from management. Be prepared to receive no training from the manager and only be told how to do something. No one cares about you here at panda and if you call HR they will threaten your job they did to one of my colleagues.

3.0
Mar 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Vision & Mission Statements, Values, Panda’s Way and Safe Environment ideas Good pay & benefits 401K match up to 4% Good PTO (specially for management) Great opportunities for self learning & development as well as business & leadership skills Family business owned by great, caring & kind hearted couple Andrew & Peggy Cherng

Cons

Cultures & practices are heavily centralized to look & sound good in front of Co-Founders & Upper Managements by cover-ups / showing as little reality as possible. Heavily top down approach that suppresses grass-root ideas and creativities. Ability to talk one’s way up “sweet talk” and outside presentation triumph over business core skills and results in selecting promotion “people development”.

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Panda Express Response
8y
We would like to apologize for missing the mark on your experience working at Panda Express. We are committed to building an environment where our associates are inspired to better their lives, and are focused on continuously improving the overall work experience for all of our associates. Your feedback enables us to take into consideration areas that we need to re-evaluate our people development initiatives. We value your feedback, and will be sharing it with our HR leaders to see how we can work on effectively delivering on our Panda mission and values.
Viewing 58 - 60 of 5,255 Reviews

Glassdoor has 5,398 Panda Express reviews submitted anonymously by Panda Express employees. Read employee reviews and ratings on Glassdoor to decide if Panda Express is right for you.