Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 24, 2022

Lush Singapore is different from Lush UK

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours Great and fun colleagues Staff discount Free products/samples Great culture

Cons

Lower than market rate salaries Lack of transparency for wages and bonuses No annual wage supplement No proper bonus scheme Limited career progression or development Senior management does not take any feedback seriously and does not listen to staff No proper appraisal/performance reviews tagged to rewards Senior management just cares about sales and nothing else

2.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

I loved my team. The people in my shop ended up becoming lifelong friends of mine. I would do anything for them and am so thankful for my time at Lush because of them. I also loved collaborating with the hiring team they were always so nice and so helpful. I had lots of fun at Lush in the beginning of my time there and I felt very passionate about my job.

Cons

The lack of communication between corporate and the retail team was infuriating. Whenever I did get the chance to communicate with someone in HR/communications, the team members were condescending and it seemed like they had no idea what it was like to actually be working in shop. I worked so hard until I felt like I had no support left from my higher ups who weren't in shop. Additionally, once you get to the store manager level its hard to see any clear path of growth to stay with the company. It truly felt like a dead end.

2.0
Mar 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Fully remote working 50% discount on products My salary was higher than average

Cons

Lots of middle management and disconnect between the people doing the work and stakeholders. I've seen the wrong thing built many times Teams are extremely siloed Priorities shift a lot and you end up with lots of half baked features that never make it out Lots of technical debt. There is very much a fix later mentality No automated testing culture Lots of micromanagement and lack of trust If you are a senior developer you are expected to be available out of hours during big releases Features are based on what stakeholders want and not what the customer wants Lots of hard deadlines before work is estimated Middle management say yes to every stakeholder request and then put the pressure on the people below them Middle management lie to stakeholders about progress Critical systems hanging together by a thread Security concerns are not taken seriously It's only a flat structure when it suits the business

Viewing 55 - 57 of 2,210 Reviews

Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.